Shipping & Returns

Production Time
All tags are made to order and will be dispatched within 7 business days of your order being placed. If your order is urgent then select "Bump My Order" at checkout to have it dispatched with 2 business days of your order being placed. "Bump My Order" also includes Express Shipping.
All orders are sent with Australia Post and we recommend selecting Registered Post at checkout. We have offered Standard Postage as a more cost effective option for customers however it does NOT come with tracking. Therefore if you wish to track your order you will need to select Registered Post. Smiling Dog Co is not liable should you select standard postage and your order is lost in transit. If your order is urgent or you just can't wait to get your paws on your new accessories you can upgrade to Express Post at an additional cost.
Due to being custom made unless there is a fault we are unable to offer a refund on our ID tags.